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Shipping Policy

Last Updated: August 2026

At Fraglands, we aim to deliver your order as quickly and safely as possible. Please read our shipping policy below for details on processing times, delivery estimates, and shipping information.

Order Processing

  • Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays).

  • Once your order has been dispatched, you will receive a confirmation email with your tracking information (where applicable).

During busy periods, product launches, or promotional events, processing times may be slightly longer.

UK Shipping

Standard Delivery

  • Delivery Time: 2–4 business days

  • Shipping Fee: Calculated at checkout (or free on qualifying orders)

Express Delivery

  • Delivery Time: 1–2 business days

  • Available at checkout where applicable.

Delivery times are estimates and may vary depending on the courier.

International Shipping

We currently offer international shipping to selected countries.

  • Delivery times typically range from 5–14 business days, depending on the destination.

  • Shipping costs are calculated at checkout.

Please note that international customers are responsible for any customs duties, taxes, or import charges imposed by their local authorities.

Order Tracking

Once your order has been dispatched, you'll receive an email containing your tracking details so you can monitor your shipment.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order.

Fraglands cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Parcels

If your parcel has not arrived within the estimated delivery timeframe, please contact us at support@fraglands.co.uk with your order number.

We'll work closely with our delivery partner to investigate and resolve the issue as quickly as possible.

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery and include:

  • Your order number

  • Photos of the damaged product and packaging

We'll assess the issue and arrange a suitable resolution.

Contact Us

If you have any questions regarding shipping, please contact us:

Email: customersupport@fraglands.co.uk

Thank you for choosing Fraglands. We appreciate your support and look forward to delivering your next signature fragrance.